Terms & Conditions

Greenlife Organic Cleaners, hereafter referred to as Greenlife, provides wet-cleaning and laundry services to in-store and delivery customers (“the Customer”). Greenlife processes the Customer’s account in accordance with the Customer’s Customer Profile. The following Terms and Conditions are an integral part of the Customer Profile and will be adhered to by Greenlife. Greenlife reserves the right to change these Terms and Conditions at any time.

Customer Profile

The information contained on the Customer Profile will only be used by Greenlife. Greenlife does not sell, or provide to third parties, its customer list or information provided on the Customer Profile. So long as the Customer is an active Greenlife’ customer, Greenlife requires the Customer to keep the Customer Profile current. The Customer Profile enables Greenlife to better serve the Customer by (i) processing the Customer’s garments in accordance with his or her preferences; (ii) contacting the Customer about garment problems; (iii) mailing special Greenlife promotional materials; (iv) accepting the Customer’s personal checks without check verification; and (v) processing credit cards of the Customer

In-Store Service

Greenlife provides wet-cleaning and laundry services on a normal two-day turn around. Same-day service is available upon request. To receive same-day service, wet-cleaning and laundry orders must be received by 9:00 am and will be ready for pick-up after 6:00 pm.

Delivery Service

Delivery customers receive pick-up and delivery of wet-cleaning and laundry twice weekly at no extra charge. The service days are as set forth on the Customer’s Customer Profile and represent days on which Greenlife services the zip code in which the Customer resides. The Customer’s wet-cleaning and laundry will be picked up and delivered in accordance with the instructions on the Customer’s Customer Profile. No pick-up and delivery service will be provided on holidays on which Greenlife is closed.

Drop-Off and Delivery Bags

Greenlife wet-cleaning and laundry bags and bag tags are provided free of charge to Greenlife customers and to delivery customers. Such bags and bag tags remain the property of Greenlife and will be returned to Greenlife if the Customer no longer uses Greenlife’s service. Upon request, Greenlife will provide “stain” stickers and inventory sheets for the Customer’s optional use with the bags. To the extent inventory sheets are utilized by the Customer, Greenlife will promptly notify the Customer of any discrepancy. If the Customer does not use an inventory sheet, the ticket, as marked in by Greenlife, will constitute the Customer’s complete order.

Care Label Instructions

To protect the Customer’s garments, Greenlife follows the Care Label instructions on each item it processes. To the extent the Customer desires to not have the Care Label instructions followed, a Garment Release is required and the Customer assumes all liability for the garment. If a Care Label is missing or has been removed from a garment, Greenlife will process the garment in accordance with guidelines for that type of garment established by the Dry Cleaning & Laundry Institute. Greenlife assumes no liability for garments that have missing or removed Care Labels.

Extent of Liability

Greenlife assumes no liability for items left with Greenlife over 30 days. Any difference in the number of items brought to Greenlife versus the number returned to the Customer, or any damage to an item, must be reported to Greenlife within 24 hours of pick-up or delivery of the item(s). Should Greenlife lose or damage a garment, Greenlife reimburses the Customer with a Greenlife store credit at the retail value of the lost or damaged garment with a valid receipt of purchase.

Holidays

Greenlife is closed on Thanksgiving Day, Christmas Day, New Year’s Day, Labor Day, Memorial Day and the Fourth of July.